Synx review
CRM implementation, Onboarding, Migration · Melbourne, Australia
Synx sells two things. Individual projects, which it says others call onboarding, run three to six months and end with a built platform and a trained team. RevOps partnerships run 12 to 24 months, structured into three-month blocks it calls epics and broken into monthly sprints.
The implementation packages are priced and, unusually, counted. Fundamentals covers one or two pipelines, 100 custom properties, 10 products and two dashboards. Accelerate covers three to five pipelines, 300 properties and 15 products. Maximise covers five or more pipelines, 500 properties and 50 products with Enterprise features.
Its terms are the most complete in this batch. Ownership of everything produced vests in the client on creation, including source code, and programs run a three-month minimum then need 90 days notice. Its services page also says outright that it is not the right fit for buyers who want an off-the-shelf approach.
Who Synx is for
Australian companies that want to know exactly what an implementation includes before signing. The property, pipeline and product counts turn a vague scope into something you can measure the quote against, which is rare at this price level.
Property and construction is the named speciality on its HubSpot listing, and its case studies are Australian manufacturers. A business in one of those sectors gets a partner already familiar with the systems around the CRM.
Strengths and limits
Strengths
- Publishes three implementation prices with exact deliverable counts of 100, 300 and 500 custom properties and 10, 15 or 50 products
- Its terms state that ownership of all content produced, including HTML, CSS, JavaScript and source code, vests in the client on creation
- Excludes platform subscriptions, media spend and non-CMS website work from every quote in writing, so the scope boundary is published
- Says plainly on its services page that it is not the right fit for buyers who want an off-the-shelf approach
Limits
- Its terms let Synx subcontract any part of the agreement to any person or entity without the client's consent
- Programs run a three-month minimum and then require 90 days notice to end, which is longer than most
- Unused strategic points cannot be rolled from one three-month epic into the next
- Imagery for blog posts is sourced from Google Images or a free stock service unless you pay for custom design
Synx pricing
Three implementation packages are published in dollars, each quoted as a monthly figure over three months: Fundamentals from $2,400, Accelerate from $3,600 and Maximise from $6,066. Each lists what it covers by pipeline count, dashboard count, custom property ceiling, product ceiling and training.
Ongoing programs work on strategic points allocated per three-month epic, with the client deciding in writing at the start of each epic where the points are spent. Points do not roll over, extra work inside an epic is negotiated separately, and the first month must be paid before work starts. Platform subscriptions, media spend and website work outside a common CMS are excluded from every quote.
Three implementation packages: Fundamentals from $2,400 a month over three months, Accelerate from $3,600 and Maximise from $6,066. Each states what it covers, from 1-2 pipelines and 100 custom properties up to 5+ pipelines and 500 properties. Platform subscriptions and media spend are excluded and priced separately.
Licences, the build, and whose hands
Does it earn on your licences
Does not say whether it earns on your licences
We found nothing on its site or in its terms about whether it resells HubSpot licences or is paid on the software it recommends. That is recorded as silence, not as a finding against the firm. Ask before the first invoice.
Who owns the build
Says the build is yours
“Ownership in all content produced by Synx in delivery of a Project or Program vests in the Client upon creation”
Who does the work
Reserves the right to use third parties
“Synx can enter into any sub-contract with any person or entity for the performance of any part of this Agreement, without the consent of the Client”
This records what Synx publishes about itself, read in September 2026. It is not an assessment of what the firm does in practice.
Verdict
Counting the deliverables is what sets this apart: 100, 300 or 500 custom properties against a published monthly price gives a buyer something to hold a quote against. The ownership clause is the clearest in this batch, vesting everything produced, source code included, in the client on creation.
The subcontracting clause is the one to negotiate. Synx may subcontract any part of the agreement to any person or entity without asking, and while it stays responsible, a buyer with data residency or security requirements should ask who that would be. The 90-day notice on ongoing programs and the non-rolling points are also longer and tighter than most.