Neighbourhood review
Onboarding, CRM implementation, Migration · Teneriffe, Brisbane, Australia
Neighbourhood leads with RevOps, AI and HubSpot, and defines its AI work against the obvious alternative: an intelligence layer connecting CRM, accounting, telephony and operations, explicitly not a chatbot wrapper. Everything else it sells is described as built on the HubSpot ecosystem.
Its homepage FAQ does two things almost nobody else does. It publishes a retainer range of $5,000 to $25,000 a month and a project floor of $10,000, and it states that all work is delivered in-house with no outsourcing and no offshore contractors.
The case studies are platform work with countable outcomes. Emesent got seven language markets on one platform with no DNS cutover downtime. A roofing company eliminated manual data entry and cut quote-to-approval time by 65 percent. A disability provider saved reporting and admin hours.
Who Neighbourhood is for
Australian and Asia Pacific organisations, from scaling startups to ASX-listed companies, that want HubSpot run by a local team in local time zones. The published retainer range makes it quick to tell whether the budget is in the right order of magnitude.
The service list is broad and includes SEO, paid media and content strategy, so a buyer who wants platform work only should say so at the scoping stage. The case studies and the blog both lean heavily technical, which suggests where the centre of gravity sits.
Strengths and limits
Strengths
- Publishes a monthly retainer range of $5,000 to $25,000 and a $10,000 project floor in its own FAQ, with fixed-scope proposals
- States plainly that all work is delivered by its in-house team with no outsourcing or offshore contractors
- Names two certified HubSpot trainers on staff and claims over 100 individual HubSpot certifications
- Case studies quantify platform outcomes, including seven language markets on one platform and zero downtime on a DNS cutover
Limits
- Seven service areas including SEO, paid media and content strategy sit beside the platform work, so scope needs defining in writing
- Nothing on the site addresses who owns the integrations, custom code or documentation at the end of an engagement
- No statement anywhere about whether it is compensated on the HubSpot licences it recommends
- Team size is described only as small and intimate, with no number published
Neighbourhood pricing
The FAQ carries the figures. Monthly retainers typically run $5,000 to $25,000 depending on services and support level, and project-based work such as onboarding, website builds or CRM migrations is scoped individually from $10,000. It says proposals are transparent and fixed scope.
What the range does not tell you is where a given piece of work lands inside it. A retainer covering SEO and paid media alongside platform work sits in a different place from one covering platform work alone. No minimum term or notice period is published.
Its own FAQ states that monthly retainers typically range from $5,000 to $25,000 depending on services and support level, and that project work such as onboarding, website builds or CRM migrations is scoped individually and starts from $10,000, with fixed-scope proposals.
Licences, the build, and whose hands
Does it earn on your licences
Does not say whether it earns on your licences
We found nothing on its site or in its terms about whether it resells HubSpot licences or is paid on the software it recommends. That is recorded as silence, not as a finding against the firm. Ask before the first invoice.
Who owns the build
Does not say who owns the build
We found nothing on its site or in its terms about who keeps the portal, the workflows and any custom code when the engagement ends. That is recorded as silence, not as a finding against the firm. Ask before the first invoice.
Who does the work
Says its own people do the work
“All work is delivered by our in-house team, no outsourcing or offshore contractors.”
This records what Neighbourhood publishes about itself, read in September 2026. It is not an assessment of what the firm does in practice.
Verdict
Australian and New Zealand teams get two answers from this site that most others withhold: roughly what a retainer costs, and who actually does the work. The blunt no-outsourcing, no-offshore statement is a commitment a buyer can hold the firm to, and it sits in the same FAQ as the price.
The breadth is the thing to manage. Seven service areas covering SEO, paid media and content strategy mean a platform-only buyer has to define scope carefully. No clause anywhere covers ownership of what gets built, which matters most on the AI and integration work the firm leads with.